Refund & Cancellation Policy

Terms and Conditions

By using this website, you agree to the terms and conditions outlined below. MyPackagingBox reserves the right to update or modify these terms at any time without prior notice. Users are encouraged to review this page regularly. MyPackagingBox retains ownership of all materials and content used in the production of custom boxes and reserves the right to distribute free samples and use them for website display.

All content on this website, including text, images, graphics, designs, icons, and software, is the property of MyPackagingBox and its third-party providers. Unauthorized copying, modification, or distribution is strictly prohibited without written permission.

Users are responsible for all content submitted through the website and agree not to upload any material that violates copyrights, laws, or intellectual property rights. Offensive, illegal, or indecent content is not allowed.

MyPackagingBox may remove any content that violates these terms and may disclose information if required by law or legal process.

Users must provide accurate information when placing orders and are responsible for maintaining account security. All activity under an account is the user’s responsibility.

By submitting content, users grant MyPackagingBox permission to use, modify, and display their content for production purposes.

By using this website, you agree to our Privacy Policy.

Users agree to indemnify and hold harmless MyPackagingBox against any claims related to intellectual property infringement, unlawful content, or unauthorized account use.

MyPackagingBox is not liable for any damages, losses, delays, or issues arising from the use of the website or services. Liability is limited to the amount paid by the customer.

Defects must be reported within 3 working days of delivery. No refunds are issued, but eligible defective orders may be reprinted after review. Customer-caused errors are not covered.

All prices are in USD, and full payment is required before production. Orders are produced only after proof approval. Once approved, changes are not allowed. Orders may be cancelled within 4 hours with a 5% fee. No cancellation after 24 hours.

Design services are non-refundable. Sales tax applies unless exemption is provided.

Artwork must be submitted in CMYK format with 300 DPI resolution. MyPackagingBox is not responsible for errors due to incorrect files.

Customers must approve proofs before production. Minor color variations may occur and are not considered defects.

A 5% over/under production quantity may apply as per standard practice.

MyPackagingBox may update these terms at any time. Continued use of the website means acceptance of changes.

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